Rich Gallagher and Brenda Dentinger are having a webinar on ‘The Perfect Agent: Tools and Technology for Coaching Your Support Team’.

According to Rich and Brenda, this webinar will share the secrets to getting the best of today’s distributed support team and get the best out of everyone in today’s virtual support environment.

As per Rich and Brenda, the webinar will focus on the following topics:
-The psychology of a typical agent

-Strength-based coaching techniques that create real performance change

-Managing performance problems from near and far

-Making your agents part of a team

-How technology can help improve remote-support performance

Webinar Details:
Key Persons: Rich Gallagher and Brenda Dentinger

Webinar Topic: The Perfect Agent: Tools and Technology for Coaching Your Support Team

Date and Time: Wednesday, October 21, 2009 11.00 A.M. IST.

Register at:
http://learn.gotoassist.com/forms/21Oct09-APAC-IND-G2A-WBR-L1?ID=701000000005Fmz&elq=0317277aa1dd4eb694e334ad44908a59

Technorati Tags: Agent Technology, Agent Tools, Brenda, Coaching Techniques, Focus, G2a, Performance Change, Performance Problems, Psychology, Rich Gallagher, Support Environment, Support Performance, technology, Technology Support, Tools and Technology for Coaching Support Team Webinar, Typical Agent, Virtual Environment, Virtual Support, webinar

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