Catherine Van Zuylen and Brian Koma are having a webinar on ‘Social Media and Surveys: Mining Sentiment and Attitudes to Understand the New Breed of Customer’.

According to Catherine and Brian, this webinar will teach the following:
-The social media outlets your customers are using today

-The types of customer insights social media provides

-The role of online communities in creating two-way customer dialogues

-How to combine social media and online surveys to create unique customer insights

-Using conversations and surveys to engage your customers and drive superior loyalty

Webinar Details:
Key Persons: Catherine Van Zuylen and Brian Koma

Webinar Topic: Social Media and Surveys: Mining Sentiment & Attitudes to Understand the New Breed of Customer

Date and Time: Tuesday, November 10, 2009 2.00 P.M. EST.

Register for
Social Media and Surveys Webinar.

Technorati Tags: Attitudes, Conversations, Customer Insights, Customers, Dialogues, Koma, Loyalty, Media Outlets, New Breed, Online Communities, Online Surveys, Register, Sentiment, Social Groups, Social Media, Social Media and Surveys Webinar, Survey, webinar

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