Mike Burke is having a free webinar on ‘Internal Monitoring Isn’t Enough – Treat Yourself Like a Customer – Remote Availability and Performance Monitoring from IQ Services’.

According to Mike, this webinar will teach the following:
-Types of solutions that can by remotely monitored

-Kinds of issues commonly identified by RAPM

-Frequency of issues detected, including access failures, dropped calls, host downs/unavailables, and unacceptable performance

-How issues with technology impact agent productivity in the contact center

-Monitoring tactics that make sense for TDM & IP solutions

Webinar Details:
Key Person: Mike Burke

Webinar Topic: Internal Monitoring Isn’t Enough – Treat Yourself Like a Customer – Remote Availability and Performance Monitoring from IQ Services

Date and Time: Tuesday, March 16, 2010 2.00 P.M. EST.

Register for Remote Availability and Performance Monitoring from IQ Services Free Webinar

Technorati Tags: Agent Productivity, Contact Center, Free Monitoring, Free Webinar, Internal Monitoring, Ip Solutions, Iq Services, Mike Burke, Monitoring Services, Performance Monitoring, Register, Remote Availability and Performance Monitoring Webinar, Remote Monitoring, Technology Impact, Unacceptable Performance

Related posts:

1. 5 Best Practices for Blazing Fast Website Performance Webinar
2. Building a Multi Channel Contact Center Webinar
3. Monitoring the Social Media Conversation Free Webinar
4. Tools and Technology for Coaching Support Team Webinar
5. How Contact Center Customer Satisfaction Impacts the Bottom Line Webinar
6. Focus on Management Visibility into Sales Force Performance Free Webinar
7. Mikogo Free Online Meetings and Remote Support