Fredrik Abildtrup is having a webinar on ‘Measuring the Customer Experience Live to Improve Customer Satisfaction’.

According to Fredrik, this webinar will teach how measuring customer satisfaction live can help in improving customer experience, increase loyalty and improve customer loyalty.

As per Fredrik, the webinar will teach the following:
-Insights about one of the most current techniques to measure customer satisfaction live and see examples of actionable and easy to understand reports

-Case studies with an emphasis of tangible results from the financial services industry

-Future trends for surveying the customer experience and how you can leverage your market and customer research spending better

Webinar Details:
Key Person: Fredrik Abildtrup

Webinar Topic: Measuring the Customer Experience Live to Improve Customer Satisfaction

Date and Time: Tuesday, November 10, 2009 10.30 A.M.

Register at:
http://customer-satisfaction.eventbrite.com/

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